Job Description
We are currently seeking a dynamic and dedicated Customer Support Specialist to join our high-performing team in Albuquerque, NM. This is an urgent hiring position offering an immediate start date for qualified candidates.
At Albuquerque Tech Solutions, we pride ourselves on delivering exceptional service. In this role, you will be the voice of our brand, ensuring our clients receive timely and accurate support. If you are looking for a role that offers stability, growth, and a chance to make an impact immediately, we want to hear from you.
Why Apply?
- Immediate Onboarding Process
- Competitive hourly rate with performance bonuses
- Modern work environment with remote flexibility options
- Comprehensive benefits package upon eligibility
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with a focus on rapid response times.
- Diagnose and troubleshoot technical issues and provide step-by-step solutions to end-users.
- Document all interactions, resolutions, and customer feedback in the CRM system accurately.
- Collaborate with the technical development team to escalate complex bugs and improve documentation.
- Maintain a professional, positive, and empathetic demeanor, even during high-pressure situations.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree in a related field is a plus.
- Previous experience in customer support, technical helpdesk, or call center environments is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills with the ability to simplify complex technical concepts.
- Basic proficiency in Microsoft Office Suite and the ability to learn new software quickly.
- A valid driver’s license and reliable transportation are required for occasional in-office meetings.
- Must be available to work flexible shifts, including evenings and weekends.