Job Description
Immediate opening for motivated individuals in NYC! NexusConnect Solutions is urgently hiring Customer Service Representatives with no prior experience. We provide comprehensive training to launch your career in a dynamic tech environment. Join our diverse team and gain valuable skills while supporting Fortune 500 clients. This is your chance to break into the industry with full benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for call quality and resolution
- Participate in continuous training and feedback sessions
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Proficient with basic computer applications (MS Office)
- Ability to multitask in fast-paced environments
- Resilience and positive attitude under pressure
- Must be authorized to work in the US