Job Description
Join our dynamic team at Apex Solutions Group and enjoy the security of weekly pay in a fast-paced customer service environment. We're urgently hiring motivated individuals for immediate full-time positions in Austin, TX. No experience necessary – comprehensive training provided!
Our culture thrives on growth, recognition, and work-life balance. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement. Apply today and start earning next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our proprietary CRM system
- Meet/exceed daily performance metrics including response time and resolution rate
- Document all interactions accurately in our customer database
- Collaborate with technical support team for complex issue escalation
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and active listening ability
- Ability to type 35+ WPM with 95% accuracy
- Proficient in multitasking and navigating digital systems
- Reliable transportation to our downtown Austin office
- Previous customer service experience a plus but not required
- Must pass background check and drug screening