Job Description
Are you ready to launch a rewarding career in technology and customer service? BrightPath Solutions is currently hiring Entry Level Customer Support Representatives in Baltimore, MD.
We are looking for driven, self-starters who want to learn the ropes of the tech industry. We offer comprehensive paid training and a clear pathway for advancement. If you have great communication skills and a willingness to help others, we want to meet you.
What you will do:
- Provide exceptional support to clients via phone, email, and live chat.
- Troubleshoot basic technical issues and resolve customer inquiries efficiently.
- Document all interactions and maintain accurate records in our CRM.
- Collaborate with the team to ensure a seamless customer experience.
- Stay up-to-date on product features to provide accurate information.
Join a team that values your growth and rewards your hard work. Apply today!
Responsibilities
- Manage high-volume incoming customer inquiries with a focus on resolution and satisfaction.
- Diagnose and resolve technical problems for end-users using standard troubleshooting procedures.
- Log and track all support tickets and interactions in the internal database.
- Communicate complex information clearly to clients with varying levels of technical knowledge.
- Escalate unresolved issues to senior technicians or management when necessary.
- Maintain a positive and professional demeanor during high-pressure situations.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable high-speed internet connection and home office setup.
- Passion for helping people and solving problems.