Job Description
Are you a proactive problem solver looking to launch your career in a thriving tech hub? Apex Digital Solutions is seeking an enthusiastic Entry-Level Customer Support Specialist to join our team in Colorado Springs, CO.
We believe in fostering talent from within. Whether you are fresh out of school or looking for a career change, we provide comprehensive training and a supportive environment to help you succeed. Join us and be part of a company that values innovation and customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot common technical issues to ensure client satisfaction.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Participate in daily training sessions to improve product knowledge and service skills.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- A reliable home office setup with high-speed internet.
- A positive attitude and a willingness to learn.