Job Description
Join our dynamic team at Delta Solutions Group in the heart of New Orleans! We're urgently seeking a Customer Service Specialist to join our growing operations immediately. This is a rare opportunity to make an impact while enjoying competitive compensation and a supportive work environment. If you thrive in fast-paced settings and possess exceptional communication skills, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Meet or exceed daily performance targets and KPIs
- Provide feedback to enhance customer experience initiatives
Qualifications
- Minimum 2 years of customer service experience in a high-volume environment
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask effectively under pressure
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required