Job Description
Secure Your Future with Our Night Shift Team
We are currently seeking urgent hiring candidates for a high-energy Night Shift Customer Service Representative position in Chicago, IL. If you are a self-motivated professional looking for immediate opportunities, this is your chance to join a leading logistics provider.
Why Join Us?
- Immediate Start: We are looking to fill these positions ASAP.
- Night Shift Premium: Earn a competitive hourly rate with shift differential.
- Growth Opportunities: Clear pathways for career advancement within the logistics sector.
Don't miss out on this chance to work in a dynamic environment where your contributions are valued. Apply today to begin your journey with us.
Responsibilities
- Manage a high volume of inbound and outbound calls and emails during night hours.
- Resolve customer inquiries, issues, and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately in the ERP system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain accurate call logs and customer data records.
- Adhere to all company policies, safety protocols, and service level agreements.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience preferred, but training is provided for the right candidates.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to work independently in a fast-paced environment.