Job Description
Join our dynamic team at Nevada Solutions Group! We're urgently seeking motivated Customer Service Representatives for immediate placement in our Las Vegas headquarters. This is your chance to launch a rewarding career with competitive compensation, comprehensive benefits, and growth opportunities. No experience necessary – full training provided!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid time off & flexible scheduling
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication skills (written/verbal)
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- U.S. work authorization required