Job Description
Join our dynamic team at Urban Solutions Group! We're seeking passionate part-time Customer Service Specialists to deliver exceptional experiences starting this week. This flexible role offers competitive pay and the opportunity to make an immediate impact in Philadelphia's growing tech sector. Perfect for students, career changers, or those seeking supplemental income with on-the-job training provided.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions using CRM software
- Collaborate with cross-functional teams to resolve escalations
- Maintain accurate customer records and follow protocols
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM tools
- Excellent communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and multitasking ability
- Positive attitude with customer-first mindset