Job Description
Join CityConnect Solutions and make an immediate impact in Jacksonville's vibrant community! We're seeking energetic part-time professionals to start this week. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking supplemental income. Apply now to join our dynamic team serving local residents with excellence.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues efficiently using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
- Meet daily performance metrics for call resolution and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid Florida driver's license (if field visits required)
- Positive attitude and passion for helping others