Job Description
Join our dynamic team at Miami Innovations Group where we're seeking passionate individuals for an immediate hire Customer Service role! This is your chance to launch your career in Miami's thriving business landscape with competitive pay, comprehensive benefits, and growth opportunities. We're looking for dedicated professionals who thrive in fast-paced environments and want to make an immediate impact. Start your new career this week!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed documentation of customer interactions
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvements for enhanced customer experience
- Participate in ongoing training programs for product knowledge
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- US work authorization required