Job Description
Join our dynamic team immediately as we scale operations in San Antonio! This urgent opening requires a proactive Customer Service Lead to deliver exceptional client experiences while mentoring a high-performing team. Enjoy competitive benefits, flexible scheduling, and a modern downtown workspace. Apply today to start your career transformation this week!
Responsibilities
- Lead and mentor a team of 5-7 customer service representatives
- Resolve complex customer escalations with empathy and efficiency
- Develop/implement team performance metrics and improvement plans
- Collaborate with sales and product teams to enhance service quality
- Train new hires on CRM systems and company protocols
- Generate weekly performance reports and actionable insights
Qualifications
- 3+ years in customer service with 1+ leadership experience
- Expertise in Zendesk or Salesforce CRM platforms
- Proven conflict resolution and de-escalation skills
- Strong bilingual English/Spanish proficiency required
- Ability to work flexible shifts including weekends
- Associate's degree or equivalent professional certification