Job Description
Nexus Global Solutions has an immediate opening for a Customer Service Lead in our vibrant Miami headquarters. We're seeking a dynamic professional to join our high-energy team immediately. This urgent hiring opportunity offers competitive compensation, rapid career advancement, and the chance to impact our growing tech startup.
Why Join Us?
- Start within 48 hours of application
- Comprehensive benefits package from day one
- Hybrid work model with flexible scheduling
- Direct leadership exposure in scaling organization
Responsibilities
- Lead team of 5 customer service specialists daily
- Resolve escalated customer issues with 24-hour SLA
- Develop and implement service improvement protocols
- Train new hires on CRM systems and soft skills
- Analyze performance metrics to optimize workflows
- Collaborate with product team on feature feedback
- Manage weekend on-call rotation (1/month)
Qualifications
- 3+ years customer service leadership experience
- Expertise in Salesforce or Zendesk platforms
- Proven crisis resolution track record
- Bilingual fluency (English/Spanish) required
- Experience scaling teams in high-growth environments
- Strong data analysis and reporting capabilities
- Available for immediate start date