Job Description
Urgent Hiring: Start This Week!
Are you looking for a high-impact role that offers weekly pay and immediate employment? Apex Digital Solutions is seeking a skilled IT Support Specialist to join our team in San Jose, CA. We pride ourselves on a modern, collaborative culture and are looking for candidates ready to onboard immediately.
Why You’ll Love Working Here:
- Weekly Payroll: Get paid every Friday with no waiting periods.
- Immediate Start: Onboarding process begins immediately upon offer acceptance.
- Competitive Rate: $25 - $35/hour based on experience.
- Professional Growth: Opportunities for advancement within a growing tech firm.
As the IT Support Specialist, you will be the first point of contact for our internal staff, ensuring seamless technology operations in our Silicon Valley headquarters.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person troubleshooting.
- Troubleshoot and resolve hardware, software, and network connectivity issues on Windows and macOS platforms.
- Manage user accounts, permissions, and access rights within Active Directory and cloud environments.
- Install, configure, and maintain peripherals, printers, and mobile devices.
- Document all technical issues, resolutions, and change requests in the ticketing system (ServiceNow/Jira).
- Conduct regular IT health checks and assist with hardware refresh projects.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- 1-3 years of professional experience in IT support, Help Desk, or technical support roles.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent written and verbal communication skills.
- Ability to pass a background check and drug screen.