Job Description
Are you a problem solver looking for a high-impact role in Fresno, CA? We are a forward-thinking technology firm looking for a Tech-Savvy Technical Support Specialist to join our team immediately.
As a key member of our IT department, you will be responsible for ensuring our team and clients have seamless access to technology. We are offering an immediate start for the right candidate who is ready to hit the ground running. This is a fantastic opportunity for career growth in a stable environment.
Benefits of Joining Apex Digital:
- Immediate Start: Onboard and begin contributing within 48 hours.
- Competitive Compensation: $55k - $75k base salary + performance bonuses.
- Comprehensive Benefits: Health, dental, and vision insurance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Install, configure, and troubleshoot operating systems (Windows/macOS) and peripherals.
- Maintain accurate documentation of all incidents, tickets, and resolutions in our ticketing system.
- Assist in the deployment of new hardware and software updates across the organization.
- Collaborate with senior IT staff to develop solutions for complex technical challenges.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or equivalent experience preferred.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong working knowledge of Microsoft Windows and Office 365 suite.
- Experience with ticketing systems (e.g., JIRA, Zendesk) is a plus.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to troubleshoot network connectivity and remote access issues.