Job Description
Join our dynamic IT team and kickstart your tech career! We're seeking motivated entry-level professionals to provide critical technical support across our growing organization. This immediate hire opportunity offers comprehensive training and a clear path for career advancement in a collaborative environment.
As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse client base. If you're passionate about technology and eager to learn, this is your gateway to the IT industry.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, networks, and peripherals
- Create and maintain user accounts and permissions in Active Directory
- Document technical issues and solutions in ticketing systems
- Train end-users on software applications and security protocols
- Assist with network maintenance and cybersecurity best practices
- Collaborate with senior IT staff on complex system deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification is a plus but not required