Job Description
Join our dynamic tech team and launch your career in IT! TechSolutions Inc. is seeking motivated entry-level professionals to provide critical technical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge technology while fostering professional growth in a collaborative environment. Perfect for recent graduates eager to build foundational skills in network administration, cybersecurity, and cloud solutions.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Document incidents, solutions, and asset inventory in ITSM systems
- Assist with software installations, updates, and system configurations
- Support cybersecurity protocols including access management and threat monitoring
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 0-2 years of IT support or helpdesk experience
- CompTIA A+ or similar certification (or willingness to obtain)
- Proficiency with Windows OS, Microsoft Office 365, and cloud platforms
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to work flexible hours including occasional on-call duties