Job Description
We are looking for a Tech-Savvy Technical Support Specialist to join our dynamic team in El Paso, TX. If you have a passion for technology and a knack for problem-solving, this is your chance to join a company that values innovation and employee growth. We are offering an immediate hire opportunity for a dedicated professional ready to make an impact.
At Horizon Systems Inc., we pride ourselves on delivering top-tier technical solutions to our clients. As a Technical Support Specialist, you will play a crucial role in maintaining our high standards of service, ensuring our clients experience seamless IT operations.
Responsibilities
- Provide exceptional first-level technical support via phone, email, and chat to resolve hardware and software issues efficiently.
- Diagnose and troubleshoot network connectivity problems, printer malfunctions, and system errors.
- Maintain accurate and detailed documentation of all technical interactions and resolutions within our ticketing system.
- Collaborate with senior engineers to escalate complex issues and provide constructive feedback.
- Conduct remote training sessions for end-users to enhance their proficiency with our software solutions.
- Monitor system performance and proactively address potential issues before they impact users.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- 1-3 years of professional experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently in a fast-paced environment while managing multiple priorities.
- Basic understanding of networking concepts and protocols is a plus.