Job Description
Join the Apex Team and Start Your Career Today!
Apex Digital Systems is currently seeking a highly motivated Technical Support Specialist to join our growing team in Seattle. We are hiring immediately for candidates who are eager to solve complex problems and provide top-tier service to our clients.
In this role, you will be the first point of contact for technical inquiries, providing remote and on-site assistance to ensure our clients experience seamless operations. If you have a passion for technology and a knack for communication, we want to hear from you.
Why Apply?
- Immediate Start: Onboarding begins within 48 hours of offer acceptance.
- Competitive Pay: $65k - $85k depending on experience.
- Modern Environment: Work in a state-of-the-art facility in downtown Seattle.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware, software, and network issues for internal staff and external clients.
- Incident Management: Log and manage all technical tickets using our ServiceNow platform, ensuring a 99% resolution rate.
- Client Communication: Provide clear, professional technical guidance via phone, email, and chat.
- System Maintenance: Assist in the deployment of new software updates and security patches.
- Documentation: Maintain accurate records of technical issues and solutions in the knowledge base.
Qualifications
- Experience: Minimum 2 years of experience in IT support or a related technical field.
- Education: Associate degree or Bachelor’s degree in Computer Science, IT, or a related field is preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Strong analytical thinking and ability to troubleshoot under pressure.