Job Description
Join our dynamic team immediately as an IT Support Specialist in Tucson! We're seeking a tech-savvy professional to resolve critical system issues and maintain seamless operations. This urgent opening requires immediate availability to support our growing client base in Southern Arizona. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Tucson's tech district.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2/3 technical support for cloud infrastructure (AWS/Azure)
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain endpoint management systems (Intune/SCCM)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct regular system audits and security assessments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and network troubleshooting
- Strong knowledge of cloud services (AWS/Azure fundamentals)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication skills and customer service orientation
- Ability to work flexible hours including on-call rotations
- Bachelor's degree in Computer Science or related field preferred