Job Description
We are looking for a Rockstar Senior IT Support Specialist to join our team in Memphis, TN. This is an immediate hire opportunity for a technical professional who thrives in a fast-paced, dynamic environment. If you are passionate about solving complex technical problems and delivering exceptional user support, we want to hear from you immediately.
As a key member of our IT team, you will play a critical role in maintaining our infrastructure and ensuring our employees have the tools they need to succeed. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and technical excellence.
Why Apply?
- Immediate Start Date: Join us and begin making an impact right away.
- Competitive Compensation: Earn between $60,000 and $85,000 annually based on experience.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues for over 200 employees.
- Manage and prioritize incoming help desk tickets using Zendesk or similar ticketing systems.
- Oversee the onboarding process for new hires, including workstation setup and software configuration.
- Monitor network performance and security protocols to prevent downtime and data breaches.
- Conduct regular maintenance on servers, printers, and peripherals to ensure optimal functionality.
- Collaborate with the DevOps team to improve internal software workflows and documentation.
- Train staff on new software updates and security best practices.
Qualifications
- Minimum of 3-5 years of experience in IT support or a related technical field.
- Strong knowledge of Microsoft Windows and Office 365 ecosystem.
- Experience with Active Directory, Group Policy, and network troubleshooting.
- CompTIA A+ or Network+ certification is highly preferred.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours and handle high-pressure situations during peak times.
- Associate or Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.