Job Description
Urgent Hiring Opportunity: CloudNet Systems is seeking a highly skilled Senior Technical Support Specialist to join our dynamic team in Austin, TX. Due to our rapid expansion and increasing client demand, we are looking for a dedicated professional who can hit the ground running.
In this role, you will serve as the technical expert for our enterprise clients, resolving complex issues with speed and precision. You will be instrumental in maintaining our reputation for excellence and ensuring our customers experience seamless service.
Why Join Us?
- Competitive salary package.
- Comprehensive health, dental, and vision insurance.
- Flexible remote and hybrid work options.
- Continuous professional development opportunities.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support to enterprise clients via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues efficiently to minimize downtime.
- Collaborate with cross-functional engineering teams to escalate and resolve root causes of recurring problems.
- Maintain detailed knowledge bases and documentation for common troubleshooting scenarios.
- Monitor system performance and proactively identify potential service disruptions.
- Conduct training sessions for junior support staff and clients on best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent professional experience.
- Minimum of 3-5 years of experience in technical support or IT operations.
- Strong proficiency in Windows Server, Linux, Active Directory, and cloud infrastructure.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work flexible hours and adapt to a fast-paced, high-demand environment.
- Strong troubleshooting mindset and analytical thinking.