Job Description
We are currently hiring immediately in Philadelphia, PA, for an entry-level Technical Support Associate position. We are looking for motivated individuals who are eager to start a career in the tech industry.
At Apex Tech Solutions, we believe in nurturing talent. While prior technical experience is not mandatory, a strong willingness to learn and excellent communication skills are essential.
Why Join Us?
- Urgent Hiring: Positions are open right now due to rapid company growth.
- No Experience Needed: Comprehensive training provided.
- Competitive Pay: Earn $18–$22/hour starting.
Responsibilities
- Provide first-level technical support to customers via phone and email.
- Diagnose and troubleshoot basic software and hardware issues.
- Document customer interactions and resolutions in our CRM system.
- Educate customers on product features and best practices.
- Escalate complex issues to senior support engineers when necessary.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Basic computer proficiency and typing speed.
- A valid driver's license is a plus.
- Must be authorized to work in the United States.