Job Description
Are you looking for a flexible opportunity in the heart of New York City? Apex Digital Solutions is seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team immediately. If you have a passion for technology and excellent customer service skills, we want to hear from you.
We are offering a competitive hourly rate and a flexible schedule that fits around your life. This is a fantastic opportunity for students or professionals looking to supplement their income in a fast-paced, professional environment.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot hardware and software issues for clients via phone, email, and remote desktop tools.
- Customer Assistance: Deliver exceptional service by diagnosing problems and providing clear, step-by-step solutions to end-users.
- System Maintenance: Assist in the setup, configuration, and maintenance of workstations, printers, and network peripherals.
- Documentation: Maintain accurate and up-to-date records of all support tickets, resolutions, and customer interactions in our CRM system.
- Remote Troubleshooting: Utilize remote access tools to diagnose and fix issues without being physically present at the client's site.
- Urgent Response: Handle high-priority tickets and escalations with speed and professionalism during peak business hours.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Experience: 1+ years of experience in technical support, help desk, or customer service roles.
- Technical Skills: Proficiency in Windows and macOS operating systems. Familiarity with Microsoft Office Suite and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work a part-time schedule, including evenings and weekends as needed.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.