Job Description
Are you looking for a flexible career opportunity in the heart of Motor City?
Detroit TechConnect Solutions is currently seeking a motivated and tech-savvy Part-Time Technical Support Specialist to join our expanding team. We pride ourselves on delivering top-tier service to the local community and are looking for individuals who are eager to grow their careers in a dynamic environment.
Why You Should Apply:
- Immediate Start: Hiring immediately for immediate impact.
- Flexible Hours: Ideal for students or those seeking work-life balance.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Role Overview:
As a Part-Time Technical Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently and professionally. You will troubleshoot issues, provide guidance, and maintain high customer satisfaction standards.
Responsibilities
- Provide expert technical assistance via phone, email, and live chat to clients in the Detroit area.
- Diagnose and resolve hardware and software issues, including operating system troubleshooting.
- Maintain accurate and up-to-date records of all customer interactions and support tickets in our CRM system.
- Escalate complex technical issues to senior engineers while ensuring the customer remains informed.
- Conduct basic training sessions for new software installations and updates.
- Collaborate with the wider team to identify trends in technical support requests and suggest improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in customer support, help desk, or technical support roles.
- Proficiency in Microsoft Office Suite, Windows, and macOS operating systems.
- Strong problem-solving skills with the ability to explain complex concepts to non-technical users.
- Excellent written and verbal communication skills.
- Must be available to work a flexible schedule, including evenings and weekends.