Job Description
Are you a tech-savvy problem solver looking for flexibility? Apex Digital Solutions is hiring immediately for a Part-Time Technical Support Specialist to join our dynamic team in Houston, TX. Enjoy a remote-first work environment with competitive pay and growth opportunities.
We are looking for a dedicated individual who thrives in a fast-paced setting and can provide exceptional service to our diverse client base.
Responsibilities
- Diagnose and resolve hardware and software technical issues for clients via phone, email, and remote access.
- Provide clear, step-by-step technical guidance to non-technical users.
- Manage and prioritize incoming support tickets in the ticketing system.
- Document all interactions, issues, and resolutions in our knowledge base.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Maintain a high level of professionalism and customer satisfaction during every interaction.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1+ years of experience in technical support, customer service, or a related field.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills.
- Ability to troubleshoot independently and work with minimal supervision.
- Flexibility to work occasional evening or weekend shifts.