Job Description
Join our dynamic Sacramento team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide exceptional technical support to our growing client base. This is your chance to launch your career in tech with hands-on experience in network administration, cybersecurity protocols, and customer service excellence. Enjoy competitive benefits, mentorship from industry experts, and a fast-paced environment where your contributions make an immediate impact. Apply today to secure your spot in our next training cohort!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement cybersecurity best practices and maintain system integrity
- Provide remote and on-site technical support with SLA adherence
- Document incident reports and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on new technologies and protocols
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for on-site support