Job Description
We are looking for a motivated Part-Time Technical Support Associate to join our dynamic team in Cleveland, Ohio. If you are tech-savvy and ready to start immediately, this is your chance to work in a fast-paced environment with flexible scheduling options.
Why Choose Apex Digital?
- Immediate Hires: No waiting period; start contributing from week one.
- Flexible Schedule: Designed for work-life balance with part-time hours.
- Growth Potential: Clear pathways for career advancement within the IT sector.
We value our team members and offer a collaborative culture where your input matters. If you have a knack for solving problems and helping others, we want to hear from you.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for internal and external clients.
- Provide clear, step-by-step technical guidance via phone, email, and remote desktop tools.
- Document all customer interactions and resolutions in our ticketing system.
- Collaborate with senior engineers to resolve complex technical tickets efficiently.
- Maintain a clean and organized workspace and ensure all equipment is functioning correctly.
- Assist with software updates, patch management, and basic network configuration.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of operating systems (Windows, macOS) and web browsers.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during part-time shifts.
- Reliable internet connection and a personal computer for remote tasks.