Job Description
Immediate opening for a tech-savvy Part-Time IT Support Specialist in San Francisco! Join our dynamic team at TechNova Solutions where innovation meets opportunity. This urgent position offers flexible hours and competitive compensation for skilled professionals ready to hit the ground running. Provide critical technical support to our growing client base while gaining valuable experience in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income with tech expertise.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 50+ employees
- Manage helpdesk tickets using Zendesk with SLA adherence
- Deploy and configure new equipment (laptops, peripherals, network devices)
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware repairs and software licensing
- Conduct cybersecurity awareness training for staff
Qualifications
- 2+ years experience in IT support/helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN systems
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Available to work 20-25 hours/week (flexible scheduling)
- Valid California driver's license for occasional site visits
- Experience with ticketing systems (Zendesk preferred)