Job Description
Are you a proactive problem solver looking for a flexible schedule? Nexus Tech Solutions is hiring immediately for a Part-Time Remote Customer Support Specialist. Join a growing team in Raleigh, NC, and enjoy the freedom of working from home with competitive pay.
We are seeking a dedicated individual to help our clients navigate our cutting-edge software platforms. If you have excellent communication skills and a knack for troubleshooting, we want to hear from you!
Why Join Us?
- Immediate Start: Don't wait weeks for a decision.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Remote Work: Work from the comfort of your home in Raleigh.
- Growth Opportunities: Path to full-time roles.
Responsibilities
- Provide exceptional customer service via email and live chat support.
- Troubleshoot and resolve technical issues for clients efficiently.
- Document customer interactions and resolutions in the CRM system.
- Communicate complex technical information to non-technical users in plain English.
- Collaborate with the product and engineering teams to report bugs and suggest improvements.
- Manage high volumes of inquiries during peak hours while maintaining accuracy.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer support or technical support is a plus.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.