Job Description
Are you ready to launch your career in technology?
TechSolutions Baltimore is urgently hiring Entry Level Technical Support Associates to join our growing team. We are looking for motivated individuals who are eager to learn, solve problems, and deliver exceptional customer service. If you have a passion for technology and want to start your professional journey in a dynamic environment, this is your opportunity.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Full Benefits Package: Medical, dental, and vision insurance starting day one.
- Career Growth: Clear pathways to advancement into Senior Support, IT Management, or Sales roles.
- Training: Comprehensive on-the-job training provided for all new hires.
We are committed to diversity and inclusion and are looking for candidates who are ready to make an impact immediately.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues related to operating systems and peripherals.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Escalate complex technical issues to senior technicians while keeping customers informed.
- Assist in the implementation of new software updates and patches for clients.
- Collaborate with the quality assurance team to improve service protocols and customer satisfaction scores.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Basic understanding of computer hardware, software, and networking concepts.
- Eagerness to learn new technologies and a proactive attitude toward problem-solving.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (if hybrid/remote).