Job Description
Are you ready to launch a rewarding career in the heart of Georgia? Apex Digital Solutions is currently urgently hiring Entry Level Technical Support Associates to join our dynamic team in Atlanta.
We are looking for ambitious individuals who are eager to learn, grow, and make an impact. Whether you are a recent graduate or looking to switch careers, we provide comprehensive paid training to set you up for success. Don't miss this opportunity to join a top-rated company in the tech industry!
Why Join Us?
- Competitive pay ranging from $18.00 to $24.00 per hour.
- Full-time, stable employment with career advancement opportunities.
- Comprehensive paid training program.
- Modern office environment in downtown Atlanta.
Responsibilities
- Provide top-tier technical support and troubleshooting assistance to clients via phone, email, and chat.
- Diagnose and resolve software and hardware issues with a high degree of customer satisfaction.
- Document customer interactions and technical solutions accurately in our CRM system.
- Collaborate with senior team members to learn advanced technical protocols and best practices.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- No prior experience required—just a strong willingness to learn and a positive attitude.
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with navigating the internet.
- Ability to work in a fast-paced, high-volume environment.
- High school diploma or equivalent (Bachelor’s degree is a plus but not mandatory).