Job Description
Immediate opening for motivated entry-level talent in Philadelphia! Join our dynamic team as a Customer Specialist and launch your career in a fast-paced tech environment. We're seeking passionate individuals ready to grow with us while delivering exceptional client experiences. No prior experience required – we provide comprehensive training! Enjoy competitive compensation, health benefits, and opportunities for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to learn technical products quickly
- Proficient with Microsoft Office and web-based tools
- Customer-focused mindset with problem-solving aptitude
- Must be authorized to work in the US
- Reliable transportation to downtown Philadelphia office