Job Description
Are you a driven problem-solver looking for flexibility? TechNova Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Miami, Florida. We pride ourselves on delivering top-tier service and are looking for individuals ready to make an immediate impact.
In this role, you will be the face of our brand, helping clients navigate our platform with ease while enjoying a schedule that works for you.
Responsibilities
- Manage high-volume of customer inquiries via email, chat, and phone with a focus on first-contact resolution.
- Diagnose and troubleshoot technical issues related to our SaaS platform, escalating complex cases to senior support.
- Update and maintain accurate customer records within our CRM database.
- Collaborate with the product and development teams to provide feedback on user experience and common pain points.
- Respond to client tickets within the SLA guidelines (Average < 2 hours).
- Conduct training sessions for new clients on basic platform features.
Qualifications
- High school diploma or GED required; Associate's degree in Business, Technology, or related field preferred.
- 1-2 years of experience in customer service or technical support.
- Strong technical aptitude with the ability to learn new software quickly.
- Excellent written and verbal communication skills; bilingual (Spanish) is a plus.
- Proficient in Microsoft Office Suite and CRM tools (Salesforce, Zendesk, etc.).
- Must be available to work a flexible schedule, including weekends or evenings if required.