Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our growing team in Seattle. At Horizon Support Services, we pride ourselves on delivering exceptional customer experiences. If you are organized, empathetic, and ready to start immediately, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, handling inquiries via phone and email. We offer a flexible schedule and a supportive work environment designed to help you thrive.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring high satisfaction rates.
- Accurately record and update customer information in our CRM system.
- Collaborate with the support team to improve service processes and documentation.
- Assist in training new part-time staff members when needed.
- Process returns, exchanges, and refunds according to company policy.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree is a plus.
- Previous experience in customer service or a related field is preferred but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong typing speed and proficiency with computers.
- Ability to work independently and manage time effectively.
- Must be available to work flexible hours, including evenings and weekends.