Job Description
Are you looking for a dynamic part-time opportunity in the heart of Memphis? UrbanEdge Memphis is hiring immediately for a Part-Time Customer Success Associate. We are looking for driven individuals who want to make an impact and enjoy a flexible work-life balance.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive the highest level of service. This is a fantastic role for students or those seeking supplementary income without sacrificing time.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve product issues and escalate complex cases to the senior team efficiently.
- Build and maintain long-term relationships with clients to ensure retention.
- Document all interactions and customer feedback accurately in our CRM system.
- Collaborate with the sales and product teams to identify trends and areas for improvement.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficient in using computers and basic software applications.
- Ability to work independently and manage time effectively.
- Must be available to work flexible hours, including weekends.