Job Description
Are you looking for part-time jobs in Boston, MA that offer flexibility and immediate impact? TechNova Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team.
We are looking for someone ready to start this week. If you thrive in a fast-paced environment and want to make a difference for our clients, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18-$22).
- Flexible scheduling to fit your lifestyle.
- Opportunity for growth within a leading tech company.
Key Responsibilities:
- Provide exceptional technical support to our diverse client base via phone and email.
- Diagnose and troubleshoot software issues efficiently.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the engineering team to escalate and resolve complex bugs.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills and a customer-centric attitude.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace.
Responsibilities
- Provide exceptional technical support to our diverse client base via phone and email.
- Diagnose and troubleshoot software issues efficiently.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the engineering team to escalate and resolve complex bugs.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills and a customer-centric attitude.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace.