Job Description
Join our dynamic team at Detroit Tech Solutions and make an immediate impact! We're seeking passionate individuals for our part-time customer service roles starting this week. Enjoy flexible scheduling, competitive pay, and the opportunity to work with cutting-edge technology while serving Detroit's vibrant community.
As a key member of our support team, you'll deliver exceptional service to our diverse client base while gaining valuable experience in a fast-paced tech environment. Perfect for students or professionals seeking flexible hours without compromising growth opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Contribute to process improvement initiatives to enhance service quality
- Assist in training new team members on company protocols and tools
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of Microsoft Office suite and troubleshooting techniques