Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist in sunny Tampa! We're seeking energetic individuals to deliver exceptional support while enjoying flexible scheduling. Perfect for students, parents, or career changers seeking work-life balance. Competitive pay, comprehensive training, and a vibrant workplace culture await. Start your rewarding journey today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with empathy and efficiency
- Update CRM systems with accurate customer interaction records
- Collaborate with support teams to resolve complex technical concerns
- Maintain product knowledge through continuous training modules
- Meet/exceed monthly performance metrics for resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing 35+ WPM
- Spanish bilingualism highly desirable