Job Description
Join our dynamic team at Innovate Solutions Inc. and kickstart your career this week! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional support to our tech-savvy clients. Enjoy flexible scheduling, competitive pay, and a collaborative environment in San Jose's vibrant tech hub. Immediate start available!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve technical issues and provide product support for SaaS platforms
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics
- Support marketing campaigns with customer engagement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient in Zendesk, Salesforce, or similar CRM tools
- Strong problem-solving and communication skills
- Ability to work 20-25 hours/week with flexible scheduling
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality