Job Description
Join Tucson Connect Solutions immediately as a Part-Time Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional experiences to our growing client base. This urgent opening offers competitive pay, flexible scheduling, and immediate start opportunities for those ready to make an impact.
What You'll Gain:
- Industry-leading hourly compensation ($16-$22)
- Flexible 20-30 hour weekly schedules
- Comprehensive paid training
- Performance-based bonuses
- Clear career advancement path
Perfect for students, professionals seeking work-life balance, or career changers. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with technical team to escalate complex issues
- Meet/exceed customer satisfaction metrics (CSAT, FCR)
- Identify process improvement opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with MS Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Tucson office
- Availability for 3-5 weekday shifts (mornings/afternoons)