Job Description
Join our dynamic Austin team as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking motivated individuals to start this week in a hybrid role blending remote flexibility with in-office collaboration. TechFlow Solutions offers competitive compensation, comprehensive training, and a culture that values work-life balance. Perfect for students, career-changers, or those seeking supplemental income.
Enjoy modern downtown office perks, flexible scheduling options, and opportunities for growth within our rapidly expanding tech firm. This position requires 20-25 hours per week with availability Monday-Friday during core business hours.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives for enhanced service delivery
- Participate in weekly training sessions to product knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work independently and collaboratively in hybrid environment
- Flexible availability during weekday business hours
- USTech Solutions background check required