Job Description
Join our dynamic team at Tampa Bay Tech Solutions and make an immediate impact! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This urgent opening offers flexible scheduling and the chance to work with cutting-edge technology in a collaborative environment. If you're a natural problem-solver with a passion for helping others, we want you on board starting next week!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Process orders and manage customer accounts with precision
- Identify upsell opportunities to enhance client relationships
- Maintain detailed knowledge of product offerings and services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in tech or SaaS
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting knowledge
- Availability to work evenings and weekends as needed
- Positive attitude with strong problem-solving abilities