Job Description
Immediate opportunity for dynamic individuals to join our Omaha team! Omaha Connect Solutions is urgently hiring part-time Customer Service Specialists to support our growing client base. Enjoy flexible scheduling, competitive compensation, and a collaborative work environment. Perfect for students, career-changers, or those seeking supplemental income. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex issue resolution
- Meet daily performance metrics for call quality and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work option
- Positive attitude and team-oriented mindset