Job Description
Join our dynamic team at Innovate Solutions as a Part-Time Customer Service Specialist! We're hiring immediately for a friendly, detail-oriented professional to deliver exceptional customer experiences in our Charlotte headquarters. This flexible role offers the perfect opportunity to showcase your communication skills while supporting our growing client base. No weekends required, with competitive pay and a supportive team environment. Ready to make an impact? Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns and complaints efficiently using our CRM platform
- Process orders, returns, and payment adjustments with 100% accuracy
- Update customer records and maintain detailed case documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-contact resolution
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to multitask effectively in a fast-paced setting
- Flexibility to work 20-25 hours/week (evenings available)
- Positive attitude and passion for helping others