Job Description
Join TechFlow Solutions' dynamic team as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Denver. This is an immediate-start opportunity offering flexible hours and a collaborative environment.
Perfect for students, career changers, or those seeking supplemental income. No weekends required – enjoy weekday shifts with competitive compensation and comprehensive training.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Participate in weekly team meetings and continuous improvement initiatives
- Adhere to SLA metrics and performance benchmarks
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear articulation
- Ability to work independently while collaborating cross-functionally
- Available for 20-25 hours/week (flexible scheduling options)
- Quick learner with strong problem-solving aptitude