Job Description
Join TechFlow Solutions as a Part-Time Customer Support Specialist and make an immediate impact! We're seeking dynamic individuals to join our award-winning team in San Jose this week. Enjoy flexible hours while resolving technical inquiries, enhancing customer satisfaction, and contributing to our cutting-edge tech environment. Perfect for students or professionals seeking work-life balance without compromising on growth opportunities.
Responsibilities
- Resolve customer technical issues via phone, chat, and email
- Document support cases accurately in CRM systems
- Collaborate with engineering teams to escalate complex problems
- Conduct product training sessions for new customers
- Monitor support tickets and maintain SLA compliance
- Analyze customer feedback to improve service quality
- Assist with onboarding new support agents
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of SaaS applications
- Spanish fluency highly desirable
- Valid California driver's license (required for occasional field visits)