Job Description
Join Tampa Bay Connect's dynamic team and make an immediate impact! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your contributions matter. Start immediately and grow with Tampa's leading service provider.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints with empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics for call handling and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hrs/week)
- Passion for delivering outstanding customer experiences