Job Description
Join MetroLink Solutions immediately as a Part-Time Customer Service Specialist in Oklahoma City! We're seeking a dynamic professional to deliver exceptional support to our growing client base. This role offers flexible scheduling (20-25 hours/week) with competitive pay and immediate start date. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern workspace in downtown OKC with free parking and collaborative team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with 95% resolution rate
- Process orders, troubleshoot technical issues, and provide product guidance
- Update CRM systems with detailed interaction records and feedback
- Collaborate with sales and tech teams to resolve complex customer cases
- Contribute to process improvement initiatives
- Maintain 100% compliance with company protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Exceptional communication skills and active listening abilities
- Ability to work independently with minimal supervision
- Available to work evenings/weekends as needed
- Positive attitude and problem-solving mindset