Job Description
Join our dynamic team in Charlotte and start earning this week! We're seeking a motivated Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This is a perfect opportunity for students, career changers, or anyone seeking flexible hours with competitive pay. Enjoy a supportive environment, modern workspace, and the chance to develop valuable communication skills while making an immediate impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product-related concerns
- Update customer records in CRM systems with accurate information
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet weekly performance metrics for response time and resolution rate
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in retail or call center environment
- Strong verbal and written communication skills with attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license for occasional off-site tasks
- Positive attitude and resilience in fast-paced situations